What is meant by a 'one way journey'? This is exactly as it sounds. A journey starting from one point (point A) to another point (point B). There are no pick-ups or drop-offs allowed other than at these two specified points.
What is meant by a 'return journey'?
Starting at point A going directly to point B. Then at a later specified time returning directly from point B back to point A.
What if I need more drop-offs and/ pick-ups?
By hiring the car & driver by the hour the car isavailable to take you and your passengers wherever you want whenever you want. Hourly hire is ideal for club/ bar hopping and hen & stag nights or any other occasion where you want to visit multiple locations. If you want to move a large number of people (several times the capacity of one limo) from one location to another it may be more economical to hire a smaller number of vehicles by the hour rather than pay for lots of individual trips.
How far in advance do you recommend booking? We would recommend booking as far in advance as possible - especially for special events and occasions. If you change your plans up to a week before the hire date you can changes the times/dates or we will give you a credit good for one year. Many of our clients book months or even a year or more in advance - this is especially important for those times of year when demand is exceptionally high e.g. Ascot, Christmas/ New Year & major sporting events.
Why do you need to know where I am going?
We need to work out how long your journey will take. For hourly rentals it is to make sure the requested car is available for the time you want it.
What methods of payment do you accept? We accept all major credit / debit cards.
All trips must be paid in full minus the driver fee (self drive hire) at least 24hrs prior to the vehicle leaving the site and collecting passengers.
We do not accept “cash on collection” of passengers.i.e. payment in advance.
How much is the deposit?
To make a reservation we need to take 20% deposit from the total amount.
Is the deposit refundable? No. All deposits will be discounted from the total amount, therefore deposits are non-refundable.
What if I have to cancel? Should you cancel your booking then the deposit paid is non-refundable.
Additionally where jobs are cancelled with less than 14 (fourteen) days notice the full agreed price becomes due and owing. In the event of cancellation between 90 (ninety) days and 14 (fourteen) days of the date of travel 50% (fifty per cent) of the total agreed price is due and owing.
In the unlikely event of a breakdown, do you supply back up?
In the unlikely event of a break down or the car being rendered unserviceable (for example, in the event of collision) we will use our best endeavours to provide a back up vehicle or vehicles as quickly as possible. However, we cannot be held liable for any consequential loss incurred as a result of vehicle breakdown or similar unavailability.
At Xtreme Limo, we understand just how important your wedding day is. Our wedding package can be tailored to your exact requirements, with the vehicles decorated to exactly how you envisage them to look on your special day.
